Marketplace terms of use
Your relationship with Toptalla, responsible use and customer protection.
1. Using Toptalla
These terms cover the Toptalla customer website and app. Toptalla helps you discover venues and manage bookings; the salon or other provider identified in your booking supplies the treatment or service. Business software subscriptions are governed by their separate agreement. Read these terms, the booking terms and the provider’s displayed conditions before confirming an order.
2. Your account and information
Use accurate contact and booking details and keep access to your account secure. You must have legal capacity to enter the transaction, or act with the necessary guardian’s authority. Only book for another person with their permission. Tell support promptly if you suspect unauthorized account use. You remain responsible for actions you authorize; this does not make you liable for a security failure attributable to Toptalla.
3. Venues and service information
Venues manage their services, availability, staff, prices and service-specific conditions. Contact the venue about suitability, allergies, accessibility or other requirements before booking. Listings and reviews are not medical advice or a guarantee of a particular result. Toptalla remains responsible for its own platform obligations and will help direct booking issues to the relevant provider.
4. Fair and secure use
Do not create fraudulent or speculative bookings, impersonate others, harass staff or customers, publish unlawful content, bypass access controls, scrape personal data or disrupt the platform. Do not exploit pricing errors, promotions or payment systems. We may investigate suspected misuse and proportionately restrict access when reasonably necessary for security, legal compliance or protection of users. Where appropriate, we will explain the restriction and provide a support route. Restriction does not automatically cancel refund rights or valid paid bookings.
5. Reviews and intellectual property
Write reviews based on your own experience and do not include another person’s private information. You keep ownership of content you submit and permit Toptalla to host, display, format and moderate it as necessary to operate the platform. This permission does not transfer ownership or authorize unrelated use. We may remove unlawful, misleading, abusive or irrelevant content. Toptalla’s branding, software and original materials may not be copied or commercially reused without permission, except as permitted by law.
6. Availability and responsibility
We work to keep the platform available but cannot promise uninterrupted access or prevent every external network or provider failure. Where permitted by law, Toptalla is not responsible for indirect business losses or service failures attributable solely to an independent venue. Nothing excludes liability that cannot lawfully be excluded, including responsibility for our own fraud, wilful misconduct or other mandatory obligations. These terms do not remove your statutory remedies.
7. Privacy and communications
Our published privacy policy explains how personal information is handled. Booking confirmations and service updates differ from optional marketing communications. Use the available unsubscribe or preference controls to stop marketing; this does not by itself cancel a booking or prevent necessary service messages.
8. Help, disputes and updates
For a service issue, contact the venue shown in your booking; for platform or payment-record issues, contact contact@toptalla.com and provide the booking reference, without sharing payment-card credentials. We will review the issue or direct it to the responsible party. You may still contact the competent consumer authority or court. Mandatory rules and consumer rights applicable to the transaction prevail over conflicting wording. Updates apply prospectively; they do not retrospectively change an existing booking’s agreed price or cancellation conditions. If a clause is unenforceable, the remaining clauses continue where lawful.