Booking terms
What to review before booking, paying, changing or cancelling a service.
1. Before you confirm
Check the venue, branch, service, staff selection, date, local appointment time, duration, currency, total price and payment conditions. Review any deposit, cancellation or no-show policy displayed for that booking. If information is missing or unclear, ask the venue or support before committing. A selected service or time is not a confirmed reservation until the booking flow confirms it.
2. Prices and payment
The amount, currency and any applicable taxes or charges should be clear before confirmation. Pay only through the methods made available for that booking. A payment attempt is not proof of successful payment; check its recorded status and contact support about discrepancies. Additional services or price changes require your agreement. An obvious pricing error may require correction before acceptance; if discovered after confirmation, the venue or platform should contact you to agree a correction or resolve cancellation and any refund required by law.
3. Changes, cancellation and no-shows
The venue-specific conditions shown before confirmation govern voluntary changes, cancellation and no-shows, subject to mandatory consumer rights. There is no universal Toptalla cancellation window or automatic non-refundable deposit under these terms. Use the available booking controls or contact the venue promptly; do not assume a change is accepted until confirmed. If the venue cannot provide the agreed service, contact it and support to arrange an agreed alternative or the refund/remedy required by law. A provider policy cannot override mandatory cancellation or refund rights.
4. Refund requests
Keep your booking and payment references when requesting a refund. Eligibility depends on the applicable law, the displayed booking conditions and what happened, not simply on whether a button is available. The responsible party and payment provider may need to verify the transaction. Timing and available refund method depend on the payment method and applicable requirements; support can explain the status. Do not send full card details or verification codes by chat or email.
5. Offers, packages and gift cards
Check the issuing venue, included services, permitted branches, validity, redemption limits and any exclusions displayed before buying. An offer or gift card is not automatically usable at every Toptalla venue. Combining discounts, transferring value or redeeming for cash is available only where the stated conditions and law allow it. These terms do not introduce a new expiry period or forfeiture rule. Contact the issuing venue or support if redemption fails.
6. Your visit and service concerns
Arrive at the agreed time and tell the venue about relevant needs directly. A late arrival may affect the service only as permitted by the agreed conditions and law. For a service-quality issue, contact the venue as soon as reasonably possible and keep relevant records. Toptalla can assist with the booking record and routing a complaint, but does not itself perform the salon treatment or guarantee a particular cosmetic outcome.